You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad 11 pro 2021 with M1 chip - Stuck with black screen

It has been almost a month since I bought this iPad 11 pro

(2021 with M1 chip - Model no:A2459).


This morning while I was using the Facebook app it got stuck with a black screen. In a little while the backlight too turned off. Even though the display was black I knew the device was running since it was warm. After several attempts I managed to force restart it and then the device seemed to be ok. The battery level was at 28% at that time so I charged it until it got 80%. Then I was scheduling my online meetings for the day using Zoom app and suddenly it got stuck again. No matter how many times I tried I couldn’t force restart it again.


This was my first apple device and I came from Windows and Android devices which helped me in my online teaching for more than 5 years. With the Covid pandemic, demand for online teaching went high so I wanted a better device to keep my workflow smoothly and continuously. I bought this device with new M1 chip having lots of plans in my mind but now I’m stuck with this problem.

I’m really really frustrated now because I spent a lot of money on the device and in other hand I don’t know how I can manage my workflow in the coming days. Even today I had to cancel online classes with more than 500 students.


I used the device in proper manner. There isn’t a single scratch on it and looks almost new.  I need to know if I can get a replacement or refund from apple. Is there a way to contact Apple online and discuss the matter?


Please help me !

iPad Pro, iPadOS 14

Posted on Aug 1, 2021 12:50 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 1, 2021 10:06 AM

Use the Get Support at the top of this screen or use the link


Apple - Support - Product Selection

Similar questions

2 replies

iPad 11 pro 2021 with M1 chip - Stuck with black screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.