ipad sent for Trade-in to Apple is missing

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Level 1

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ipad sent for Trade-in to Apple is missing

Hey guys!

We traded-in the ipad 6 Gen for the ipad Air online on the Apple Store. It says on the Apple website that the credit will be sent on Apple Store account.

However, we have been chasing Apple customer care for 2 months now but we keep getting different answers each time. They do not know whether my ipad has already been recycled without my permission or not. Also, they don't know when the money will credited.

I know this doesn't sound like Apple customer care as they are usually very helpful. Did anyone else had this experience? Any suggestions what I can do?

TIA

iPad (6th gen) WiFi

Posted on Aug 1, 2021 2:00 AM

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Answer 1

Best reply

Rudegar

Level 10

171,480 points

Aug 1, 2021 8:03 AM in response to shinymew2

The is a user helping other users with tech questions forum, you are not addressing apple

here just fellow users

where I live the transport carrier are responsible for the product until they get a signature from the receiver

https://getsupport.apple.com/

and

Product Feedback - Apple

and or maybe consumer groups in your country could be of assitance

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Answer 2

babowa

Level 9

78,315 points

Aug 1, 2021 8:23 AM in response to shinymew2

What does it say when you check the tracking number?

And, what did the shipper say when you contacted them? In the US, Apple uses a third party partner company where these are shipped to - if the tracking shows as delivered, what did the company that you shipped it to say?

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ipad sent for Trade-in to Apple is missing

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