Touch ID Missing in System Preferences
Purchased on 7.31.21 new iMac. Key board has Touch ID. System Preferences does not show Touch ID to setup. How do I get this onto my System Preferences? Thank you.
iMac 24″, 11.5
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Hello, tac061.
Sorry to hear you're having trouble with Touch ID on your new iMac.
Reboot your iMac and see if the Touch ID preferences panel shows up.
If it does not, then click System Preferences > Software Update and apply any updates that it identifies for your iMac. This will be non-destructive to your setup and user data. Restart your Mac once more after the last update is installed and see if the Touch ID panel is available.
If the panel still is not available, see if a safe mode restart is helpful. Safe mode forces the OS to clear certain caches and logs and do other miscellaneous housekeeping. It's non-destructive to user data so is safe to do. Very often certain weird software behavior is corrected by simply logging in this way as a troubleshooting method. When you're in safe boot, the machine will not be at its best performance, especially with graphics, but that's normal.
Please have a look at this support document for safe mode instructions –
https://support.apple.com/en-us/HT201262
Does the problem persist while in Safe mode? Exit safe mode by restarting your Mac normally and re-evaluate the issue again.