Callers Complain of Background Noise

Thanks for the reply. I can confirm Phone Noise Cancellation is indeed turned ON. I am also operating on 14.7.1 and I know this issue was occurring prior to that update. I can’t pinpoint exactly when it began, but it has been occurring for some time. I can also confirm I’ve restarted the phone several times with no change.

I did some testing however. I have access to an iPhone XR and an iPhone 7 both also operating on AT&T. I used my living room and turned the TV volume up fairly loud. I had my Mom sit with my iPhone 11 Pro Max. I stepped outside and I called my iPhone 11 Pro Max from the iPhone XR and could hear my simulated “background noise” very clearly on my test call. When I switched the test around and gave my Mom the iPhone XR, stepped outside, and called it from my iPhone 11 Pro Max, the iPhone XR did not seem to pick up much of the TV background noise. The difference was very noticeable. I did the same two tests using the iPhone 7 as the “other phone” and it also did not pick up on the background noise. It’s almost as if the “Phone Noise Cancellation” on my iPhone 11 Pro Max doesn’t work or as if it’s constantly on speakerphone. That’s not the case, but my point is, the phone seems to pick up noise as if it’s on speakerphone when it’s actually up to my ear. Is it possible the phone isn’t detecting that it’s up to my ear and in turn not enabling “Phone Noise Cancelation?” … Thanks in advance for any additional tips. If I need to make a GeniusBar appointment to have the hardware checked, I definitely can.