You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I cant erase my phone - the screen in broke and will not let me in.

How do I turn off my "find my phone" when my screen does not work

iPhone 11 Pro Max, iOS 14

Posted on Aug 2, 2021 9:46 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 2, 2021 9:50 AM

Assuming it can still function internally despite the bad display:


Erase a device in Find My iPhone on iCloud.com - https://support.apple.com/guide/icloud/erase-your-device-mmfc0ef36f/icloud -

- "After you erase a device, you can’t use Find My iPhone to locate the device or play a sound on it."

- "When you remotely erase a device, Activation Lock remains on to protect it. "


iCloud: Remove your device from Find My iPhone

https://support.apple.com/kb/ph2702

• "If you’re no longer using an iOS device or Mac, you can remove it from Find My iPhone. When you remove a device, it’s removed from your Find My iPhone devices list, and if your device has iOS 7 or later, Activation Lock is also turned off. "

1 reply
Question marked as Top-ranking reply

Aug 2, 2021 9:50 AM in response to KaylaBraun11

Assuming it can still function internally despite the bad display:


Erase a device in Find My iPhone on iCloud.com - https://support.apple.com/guide/icloud/erase-your-device-mmfc0ef36f/icloud -

- "After you erase a device, you can’t use Find My iPhone to locate the device or play a sound on it."

- "When you remotely erase a device, Activation Lock remains on to protect it. "


iCloud: Remove your device from Find My iPhone

https://support.apple.com/kb/ph2702

• "If you’re no longer using an iOS device or Mac, you can remove it from Find My iPhone. When you remove a device, it’s removed from your Find My iPhone devices list, and if your device has iOS 7 or later, Activation Lock is also turned off. "

I cant erase my phone - the screen in broke and will not let me in.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.