I'm the fourth user of an iCloud locked 11 pro max. I purchased the device knowing it was locked but wasn't aware of the difficulty of getting it unlocked. The person whom I bought the device from stated that the first owner is an elderly lady who forgot her apple ID and password. I can't manually access the phone. Is there a way I can erase the information about the previous owner if any, on the device so I can use the device.
iPhone 11 Pro Max
'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here --> http://support.apple.com/HT201365
For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441
If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock or return the device for a refund or recycle it. The device is otherwise useless to you.
activation lock
