My E-Sim is not working

Question

ZainAli863 Author

Level 1

10 points

My E-Sim is not working

Hello this Zain ,

anyone know how to resolve this error ?

iPhone 11 Pro, iOS 14

Posted on Aug 3, 2021 5:03 PM

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Answer 1

Top-ranking reply

Axel Foley

Level 10

150,042 points

Aug 3, 2021 11:58 PM in response to ZainAli863

Contact the provider ZONG and ask them whether your iPhone is locked to their network. If they say yes then you can only use SIMs / eSIMs from ZONG. If they say no then contact Jazz again and ask them why their eSIM is not getting activated.

Axel F.

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Answer 2

ZainAli863 Author

Level 1

10 points

Aug 3, 2021 9:28 PM in response to Axel Foley

Thank you for responding mr Alex,

I haven’t use any other network then jazz & I have use jazz e sim before as well but since I have remove my previous data plan I’m not able to install any other plan & the error I have shown you is coming , & mr Alex I don’t know it’s carrier lock or unlock I have attach the screenshot please look & see if it unlock or lock.

thank you

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Answer 3

Axel Foley

Level 10

150,042 points

Aug 3, 2021 6:11 PM in response to ZainAli863

Is your iPhone locked to a particular carrier other than Jazz? If YES then that is the reason you cannot use a SIM or eSIM from another carrier. If it is not locked to a particular then contact Jazz and ask them why you are getting that error.

Axel F.

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Answer 4

ZainAli863 Author

Level 1

10 points

Aug 4, 2021 5:13 AM in response to Axel Foley

Mr Alex ,

I went to jazz headquarter they told me that esim is perfectly fine from our side their might me some other issue in your device they told me that you have to install a software for a esim. What to do next ?

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