Webcam keeps freezing on video calls (Mac Mini M1 2020, Logitech C922)

Question

Webcam keeps freezing on video calls (Mac Mini M1 2020, Logitech C922)

I just bought a Logitech C922 webcam to use with my Mac Mini (M1, 2020). It seemed to work OK at first, but now the frame freezes every few minutes when I am doing calls through Microsoft Teams, and I have to click to turn the video off and on again for it to start working again (only to then stop another few minutes later).

Have downloaded drivers etc from Logitech's website and am now at wits end on how to solve. Does anyone know what the issue might be? I am wondering if it's:

A software issue
Logitech C922 is incompatible with Mac Mini
An issue caused by my setup

If it helps, this is my current setup:

Mac Mini (M1, 2020)
ThinkPad Hybrid USB-C with USB-A Dock
Jabra Enterprise Stealth UC MS Headset, connected via USB dongle
Magic Keyboard and Trackpad, both connected via Bluetooth
2x Samsung SR350 24" monitors

Mac mini 2018 or later

Posted on Aug 3, 2021 9:40 PM

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Answer 1

VikingOSX

Level 10

124,214 points

Aug 4, 2021 12:06 PM in response to purplealpaca888

Is Microsoft Teams at its latest version, and does it state that it supports the Logitech C922 webcam? You should not need to install any Logitech software to drive a USB webcam on macOS. Connect that C922 directly to your M1 mini USB3 port, or to a USB3 hub. If it still does not work, toss it in the trash…🤨. There have been periodic reports about this particular webcam causing problems with Zoom too, so it may not be the correct webcam.

Disconnect your Thinkpad dock and your Jabra headphones. Reboot the mini, and try the C922 alone with Teams. Change?

I do not use Microsoft Teams, or Zoom, but my Logitech C920 Pro webcam works with FaceTime without any Logitech software on my M1 mini with macOS 11.5.1.

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Webcam keeps freezing on video calls (Mac Mini M1 2020, Logitech C922)

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