Apple iTunes Match will not upload

There are no ongoing issues reported at https://www.apple.com/support/systemstatus/ right now. You might try rebooting your router and computer, then see if performance is any better.

tt2

Note that sometimes, when I ask Music to Update Cloud Library or Update Genius it sits there for some time and then shows that "An unknown error occurred (-50)"

The strange thing is that I sometimes get 1 or 2 of the tracks from the album to match or upload but then it just errors or hangs with this status:

Making no progress for a long time or finally getting an error.

I have been seeing the same thing - the music shows that it is in the library but it is not actually there (Music shows it as "waiting") However, my iPhone lists the songs but they are greyed out and can not be played.

I have tried restarting Music on my Mac, restarting my Mac, making sure it is up to date, etc. Nothing has helped.

It is a MacBookPro 16 with plenty of performance (max config) and I have tried keeping it on all night (using a hot corner to prevent sleep). I have also tried a force quit on Music app in addition to the normal quit (I have had force quit clean things up a few years ago so I figured it was worth the try)

I have been an iTunes Match customer since nearly day 1 of the service. It is how I have my music library (and the 6,000+ CDs and many LPs I have and have encoded onto my machine available on my iPhone for listening when not at home)

You say there is no problem and yet a number of us are having problems. There must be a problem somewhere.

Maybe it is the software on our machines. I am running MacOS 11.5.1 music Music 1.1.6.32 on a MacBookPro-16 with 64GB of RAM and 8-core i9 CPU. So I would doubt that it is a CPU or memory limitation (showing, at this time, over 30GB "free")

I doubt it’s software related, as I have the same issue on a 13-inch early 2013 MBP running MacOS 10.15.7 and Music 1.0.6, with my music files living on an external HHD that has 157.24 GB of available space.

I'm not saying there isn't a problem, just that there isn't one that is flagged up on Apple's own status monitor, or that is affecting everyone. I've just added some tracks to my cloud library on my PC and they showed up straightaway on my iPhone, and again on my M1 MacBook Air. Are you using your ISP's DNS settings? Perhaps they have an out of date cached result. You could try temporarily switching to Google (8.8.8.8 and 8.8.4.4) to see if that helps at all.

tt2

Understood. And I'm using Apple Music rather than iTunes Match. Both use iCloud Music Library which one would expect to update in much the same way for either service, but perhaps not. Contact Apple Support and try to raise the issue there.

tt2

I spent some hours on the phone with Apple yesterday and tried a number of things.

One thing that helped a bit was logging out of my account in Music program on the MacBookPro and then logging back in. It takes a while but a few less songs were in waiting state after that.

I did this multiple times yesterday and reduces the amount of waiting but it was still bad.

Today (this evening) I did that one more time and this time it finally came up and there are no waiting tracks any more.

Whatever they did on the server has finally cleared or all of those log-out and log-in operations finally cleared whatever was messed up on the server. I will have to encode some new CDs (I have still a few to do) to see what happens when I add them.

Hopefully this is fully resolved now.

PS - the phone call with Apple support ended up with them trying to claim I needed to re-install MacOS on my machine. I refused to do that since (a) I could tell that the problem was not local, especially with so many others having the problem too and (b) that is the most lame solution to a problem - restart and try doing the same thing again...

With the current MacOS, the OS bits are relatively secure - they are securely hashed and are protected from mutation. If they are changed and don't match the hash, you will be notified.

It is sad to see Apple falling back to such an lame process without even spending time looking into their server logs or working with me to track the transactions that seem to fail.

Yes, when I tried for about the tenth time to add some songs to Apple’s servers (the “not synced” ones that appeared grayed out in Music on my iPhone and iPad), lo and behold they all got uploaded in a minute or two after literally hours of no progress over the previous week.

Thanks, Apple. Be nice if you fixed things quicker next time…

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DAYS WITHOUT APPLE SOLUTION

I have done that multiple times. The problem remains.

I am in the same situation, except with an older MBP. Even tried reverting to an earlier musiclibrary file from Time Machine. No luck.

It seems likely to me that there is some issue on Apple’s end.

apple status is normal but you can see the problem that we all have "ITUNES MATCH DELAYS IN MATCHING DAYS"

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