My airpods are gen 1 but when i look on apple.com it says they are gen 2 when i put in the serial number, i am 100% sure they are gen 1 because they have the light inside of the airpod case.

i am trying to get them repaired because one airpod wont charge and nothing is fixing it i think it has something to do with the battery or hardware.

Posted on Aug 5, 2021 2:03 AM

Reply
1 reply

Aug 5, 2021 8:16 PM in response to KadeAP

Hello KadeAP,


We are sorry to hear that your AirPods will not charge.


2nd Generation AirPods are also compatible with the Lightning Charging Case. You can learn more about that under the 'Identify your charging case' section of Identify your AirPods


If your AirPods won’t charge, try the steps here.


If you are still unable to charge your AirPods, Get Support here.


Have a great day!





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My airpods are gen 1 but when i look on apple.com it says they are gen 2 when i put in the serial number, i am 100% sure they are gen 1 because they have the light inside of the airpod case.

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