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Icons on messages don’t work

Do you see these icons above, well when I click them nothing happens. The only thing that happened it that they get bigger or they are highlighted in a light grey color. Another problem is for the Animoji/Memoji there should be a monkey but all I see is this person with a yellow box around their head (the icon in the middle) . If I swipe I just see some of my apps and when I go on more I see the same apps as the picture shown below. So do you know how you can help me Apple? If it helps I’m on an iPhone 12

iPhone 12, 14

Posted on Aug 5, 2021 4:39 PM

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Posted on Aug 5, 2021 4:41 PM

What my question was is how can I use them? or how can make them work? Just to clarify

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Icons on messages don’t work

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