Helping a friend reset their iPhone and apparently she forgot her ICloud email and password. The activation lock is on. I tired the basic steps but unfortunately the last step is the activation part. Any one know what to do
iPhone 12 Pro Max, iOS 14
If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Learn how to remove a device from a previous owner's account.
If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.
If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Learn how to remove a device from a previous owner's account.
If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.
The thing is that one cannot bypass the Activation Lock. Activation Lock can only be removed by entering the right password to the Apple ID hint that is provided. This is a security measure to deter theft and resale of stolen iPhones. You can use the following links to try and figure out the Apple ID and the respective password.
Click ➔ If you forgot your Apple ID password - Apple Support
Click ➔ If you forgot your Apple ID - Apple Support
Axel F.
Forgot my activation lock information
