My account is disabled
My account is disabled and I can’t add new credit card. How to fix it?
iPhone X
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App Store and iTunes
If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.
When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.
If you see a message that says 'Your account has been disabled in the App Store and iTunes'
Apple ID
If you can't unlock your Apple ID
If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password.
If your Apple ID is locked or disabled - Apple Support
Apple Cash
If your account is restricted, you can still transfer your Apple Cash balance to your bank or use it to make purchases in stores, within apps, and on the web. If your account is locked, you can't use Apple Cash to make purchases; add, send and receive money; or transfer the money in your account.
If your Apple Cash account is restricted or locked - Apple ...