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User profile for user: winkelina
winkelina Author
User level: Level 1
4 points

Not being able to use my printer

I have two Epson Printers but I cant use any of them.

Every time I get my computer connected in the Epson app, it seems like it's going to work, but whenever I try to actually print anything, the system acuses that my printer is not properly installed.

I've already tried to fix it by the Epson channels, but apparently is a problem related to my computer.

Can anybody help me?

"The selected printer is not available or not installed correctly. Check your printer or try selecting another printer'

MacBook Air 13″, macOS 10.15

Posted on Aug 6, 2021 11:39 AM

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User profile for user: Jan Hedlund
Jan Hedlund
User level: Level 7
23,485 points

Posted on Aug 7, 2021 5:17 AM

Hi,


Have you tried resetting the printing system and re-adding the printer? Check whether the operating system offers a suitable driver to use. If necessary, you may have to download drivers from Epson.


Any information about the exact printer models?


Sometimes, especially for network connections, power cycling may help. If applicable, do it like this: Turn off a router, the printers, the computer, and all other computers and devices (like iPhones/iPads). Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printers. Wait a minute or two. Power on all computers and devices.


Reset the Mac printing system to solve a problem - Apple Support

Add a printer on Mac - Apple Support

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User profile for user: Jan Hedlund
Jan Hedlund
User level: Level 7
23,485 points

Aug 7, 2021 5:17 AM in response to winkelina

Hi,


Have you tried resetting the printing system and re-adding the printer? Check whether the operating system offers a suitable driver to use. If necessary, you may have to download drivers from Epson.


Any information about the exact printer models?


Sometimes, especially for network connections, power cycling may help. If applicable, do it like this: Turn off a router, the printers, the computer, and all other computers and devices (like iPhones/iPads). Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printers. Wait a minute or two. Power on all computers and devices.


Reset the Mac printing system to solve a problem - Apple Support

Add a printer on Mac - Apple Support

Reply

Not being able to use my printer

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