Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Lojo4119 Author

Level 1

9 points

Steps not syncing

My steps from Apple Watch are not synching with Virgin Pulse app

Posted on Aug 6, 2021 6:56 PM

Reply

Best reply

Community User

Posted on Aug 7, 2021 6:36 AM

I would try uninstalling the app and installing again.

View in context

Similar questions

iPhone/Apple watch "steps" out of sync My "steps" aren't syncing with my iPhone. For example, my Apple watch says 13,672 but my phone has 4,775 steps recorded which messes up my exercise app. How do I get my iPhone XR to sync up with my watch when everything else seems to be synced?
1670 1
Apple Watch won't sync steps with iPhone When I don't wear my watch, the steps won't sync with iPhone when I put it on.
1070 3
Steps no longer syncing? Hi, I've just realised that the steps logged in my Apple Watch aren't syncing to my iPhone anymore. I've tried turning both off and on. I've tried cycling Bluetooth off and on. I've tried cycling Airplane mode on and off. I've also made sure both my Apple Watch and my iPhone 11 are updated to the latest software. I have 4 days off un-synced data. Any ideas?
449 5

5 replies

Best reply

Community User

Aug 7, 2021 6:36 AM in response to Lojo4119

I would try uninstalling the app and installing again.

Reply

Aug 7, 2021 6:38 AM in response to Lojo4119

Reply

Aug 7, 2021 1:21 AM in response to Lojo4119

Have you given the app permission to enter data in the health app?.

Reply

Lojo4119 Author

Level 1

9 points

Aug 7, 2021 6:30 AM in response to Community User

Yes, I’ve given permission.

Reply

Lojo4119 Author

Level 1

9 points

Aug 7, 2021 6:38 AM in response to Community User

I’ll try that again. Thanks

Reply

Steps not syncing

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up