Hello I’ve been encountering this kind of matter and I’ve already done whatever solutions that need to do like reset set/network but it doesn’t work at all I already tried to uninstall the app and renown load but nothings happen it’s been two weeks since I can’t use my Facebook app. Can you please help me to fix this ?
Hi Itsjessy06,
We understand you're having issues logging in to your Facebook account through the app. Have you tried another Wi-Fi network, or while connected to your cellular network? Are you able to log in on the website using Safari? If so, that lets us know this issue is isolated to the application. If not, the issue would be with your account information and you'd need to contact Facebook for assistance.
You may need to update your software if it's outdated. Be sure to create a backup before updating your iPhone. These articles will help:
How to back up your iPhone, iPad, or iPod touch
Update your iPhone, iPad, or iPod touch
If this is only happening with the Facebook app and you're able to use all other apps successfully, follow the steps in this article to report this behavior to the app developer: How to contact an app developer.
Hope that helps!
Hi Itsjessy06,
We understand you're having issues logging in to your Facebook account through the app. Have you tried another Wi-Fi network, or while connected to your cellular network? Are you able to log in on the website using Safari? If so, that lets us know this issue is isolated to the application. If not, the issue would be with your account information and you'd need to contact Facebook for assistance.
You may need to update your software if it's outdated. Be sure to create a backup before updating your iPhone. These articles will help:
How to back up your iPhone, iPad, or iPod touch
Update your iPhone, iPad, or iPod touch
If this is only happening with the Facebook app and you're able to use all other apps successfully, follow the steps in this article to report this behavior to the app developer: How to contact an app developer.
Hope that helps!
Its still doesn't work at all. I reported to facebook for a week already but still the progress doenst went well. I can still use the other apps but only facebook and messenger is the problem..
Login Error in Facebook app and messenger
