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User profile for user: ok_morpheus
ok_morpheus Author
User level: Level 1
6 points

How to remove MacOS Monterey Beta 12.0 from my Mac?

I just bought this refurbished Macbook Pro M1 (2020) from Apple. Somehow it was signed up for the beta program. Although it's possible it got this setting from my previous 2010 Macbook Pro, it's doubtful because I'm by no means a Mac power user.

Is there a way to roll this back to a previous (non-Beta) version of the MacOS?

Like some others I can't see my WD My Passport Ultra external HD. And their posts seem to indicate it's related to the BigSur MacOS.

Anyhow, I'm now considering returning this to Apple.

Thanks in advance!



[Re-Titled by Moderator]

Posted on Aug 7, 2021 7:28 PM

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User profile for user: keg55
keg55
User level: Level 6
11,743 points

Posted on Aug 8, 2021 8:15 AM

If you can, make a Genius Bar appointment at your local Apple Store and let them RESTORE your M1 back to Big Sur 11.5.1.


There is a way of doing this using Apple Configurator 2 and another Mac. But since it's new/refurbished let Apple do this.

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User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
188,406 points

Aug 8, 2021 8:50 AM in response to ok_morpheus

ok_morpheus wrote:

I just bought this refurbished Macbook Pro M1 (2020) from Apple.

Somehow it was signed up for the beta program.



You can call Call Customer Support (800) MY–APPLE (800–692–7753)


https://beta.apple.com/sp/betaprogram/unenroll#macos



Reinstalling may not be so easy or straight forward...(?)

https://support.apple.com/guide/apple-configurator-2/revive-or-restore-a-mac-with-apple-silicon-apdd5f3c75ad/mac



Apple Certified Refurbished Products

Rigorous prior to sale —

Covered by Apple’s one-year limited warranty This will open a new window.

Covered by Apple’s 14-day returns policy This will open a new window.

AppleCareThis will open a new window. product can be purchased



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User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
188,406 points

Aug 8, 2021 3:06 PM in response to ok_morpheus

ok_morpheus wrote:
Update. I've returned it.

Apparently it was complicated. The tech at the genius bar was unsuccessful. He said getting the two computers to see each other was 'tricky'. He was unable.


Thanks for the follow up ok_morpheus...


I would recommend you  submit your Apple Feedback hhttp://www.apple.com/feedback concerning the 'process' involved here.

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User profile for user: ok_morpheus
ok_morpheus Author
User level: Level 1
6 points

Aug 8, 2021 2:45 PM in response to ok_morpheus

Update. I've returned it.

In the end it was apparent it had been sold to me with Monterey Beta 12.0 installed. And, Monterey Beta did not support an internet boot of a different MacOS, so it couldn't be rolled back to a previous version.

I made an appt. with the Genius bar and they tried for 30+ minutes to connect their laptop to it in an attempt to modify the firmware, but they were unsuccessful. In the end it was unclear if the lightning ports were functional.

The tech told me they've had several show up recently with the beta installed. Apparently there's a flaw in Apple's Refurbished program.

In summary, I've lost 4+ days working to migrate my old Mac, troubleshooting a USB drive the new Macbook wouldn't see, and then trying to roll it back to a non-beta MacOS. At this point I would have bought new if they had offered me something for my troubles other than their apologies. But at least my 10+ yo Macbook still works.

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How to remove MacOS Monterey Beta 12.0 from my Mac?

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