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I can’t update my phone

I can’t update my phone to the latest ios14

iPhone 7 Plus, iOS 12

Posted on Aug 8, 2021 12:46 PM

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Question marked as Best reply

Posted on Aug 8, 2021 12:49 PM

Start here: If your iPhone, iPad, or iPod touch won't update - Apple Support

2 replies

Aug 8, 2021 12:51 PM in response to oshokeballoon

What do you see on your screen when you attempt to update your iPhone 7 Plus? Please state the exact error message. You may even post a screen shot of the error message.

A few things to consider when updating your iPhone:

Requirements to start and install an Update on an iPhone-

  • The phone must be charged to over 50%
  • Low Power Mode must be OFF
  • You cannot be connected through VPN
  • You must have a Wi-Fi connection (not cellular)
  • Ensure that you have 6GB - 8GB of free storage space on your iPhone
  • You should plug in the phone or put it to charge to assure it stays on and connected to Wi-Fi.


Axel F.

I can’t update my phone

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