My daughter forgpt her passcode. I am trying to restore her iphone using itunes on my computer.
During the restore, I get an error message. iPhone cannot be restored. An unknown error occurred (4010).
Anyone know how to get past this? There is no info on apple website for this error code.
iPhone 8 Plus
Hi JoePug76,
Welcome to the Apple community, where some of us do our best to help each other :)
If applicable, here's a great user tip from Lawrence Finch:
If you see Error 4000 updating your iPhone with Windows iTunes
https://discussions.apple.com/docs/DOC-250003773
Or
In this Apple support article:
iOS update and restore errors
https://support.apple.com/en-us/HT204770
Says:
If your device couldn't be restored
and you get a message that "an unknown error occurred [error number],"
Hoping this is of some help :)
oops ... Sorry ... uh oh ..
I see the error numbers 4000 (restore error) and 4010 (update error) do not, in any way, match!
Seems I sidetracked myself while searching for error-code answers.
Apologies :)
PS:
If you forgot the passcode on your iPhone, or if a message says that your iPhone is disabled, learn what to do:
During iPhone restore, I get an error 4010 message
