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Level 1

4 points

my mac won't stop trying to cancel diagnostics - won't shut down

Started Mac diagnostics on Activity Monitor and then cancelled it. Activity Monitor is now stuck on cancelling the diagnostics - can't even restart or shut down as the Activity Monitor is busy cancelling - been going on for 15-20 minutes now

iMac 21.5″, macOS 10.13

Posted on Aug 9, 2021 10:59 AM

Best reply

rkaufmann87

Level 10

141,538 points

Posted on Aug 9, 2021 11:06 AM

Please restart in Save Mode, for instruction on how to do this please click Safe Mode Reset . Once restarted in Safe Mode, please restart normally and retest your Mac.

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my mac won't stop trying to cancel diagnostics - won't shut down

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