Unable to download item please try again later

I keep getting the error pop up that states “Unable to download Item, please try again later” options of “done or retry”.

I have researched everything I can and gone through all settings to no avail. Only I haven’t done is a full restore. I have:

  • checked App Store for updates
  • toggled automatic updates on and off
  • toggled all updates between cellular and WiFi
  • Checked music and iTunes
  • checked updates of software (running 14.7.1)
  • turned off background app refresh and turned on. Restarted phone every time


older threads talk about putting it into airplane mode when error screen pops up but that is not an option here. Only allows you to select “done or retry”


anyone have any suggestions? Experiencing the same thing? Anything? Without having to update phones.


thanks in advance

iPhone XR, iOS 14

Posted on Aug 9, 2021 7:40 PM

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Question marked as Top-ranking reply

Posted on May 29, 2022 10:06 AM

FINALLY SOLVED!! (May 2022)

Had this problem for a few months until now. Here's what to do ...

I tried a full reset, but it didn't resolver the issue. However, it brought me onto the right path.

I tried signing in with a different Apple ID - no annoying message.

So, I realised that the issue had more to do with the account than with the actual device itself.

Long story short ... I went on the chat with Apple support and asked them to check from their end whether I did in fact have any downloads pending, and asked them to clear all.

They looked into it, cleared all downloads (including updates) that were pending, et voilá! I logged in and out a few times with my Apple ID, did a restart ... no more annoying messages ever since.


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309 replies

Oct 17, 2021 8:04 PM in response to gchdrake

New / possible lead to identify the problem? Tonight I was on this website, and the dreaded pop up appeared about six times even though all I did was click “Done” on the pop up or move the page up and down. That is, I didn’t click anything on my iPad other than “Done.” So maybe the message relates to an ad that Safari is trying to load or reload? I’m no techie but this sure made me wonder if there is a connection. I’ve never seen the “unable to download” message appear repetitively like that.


Specs: iPad 5th generation, software version 14.8, 128 gig capacity, 82.23 gig available.


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Nov 17, 2021 5:37 PM in response to Dr.Darkstar

Unfortunately I think the only “fix” judging by everyone’s comments is getting a new phone 😤 Folks have tried different remedies, error seems to have gone away but returns.


I thought I had solved the issue when I found an app on my phone that was “no longer available” in the App Store . I was error message free for three days after deleting the shortcut from the device, and now the message is back with a vengeance. Today I got an error message highlighting something even more specific- “unable to download a digital booklet” for an album I have from iTunes. I’m going to have to plug my phone into the MacBook and see what the heck this digital booklet is…


this is so frustrating.

Aug 9, 2021 10:25 PM in response to bmwood

bmwood Said:

"Unable to download item please try again later: I keep getting the error pop up that states 'Unable to download Item, please try again later”'options of 'done or retry'. I have researched everything I can and gone through all settings to no avail[...]"

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Try this Again Later:

Do as instructed and "try again later". Perhaps the server is too busy at this time?

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Unable to download item please try again later

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