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M1 Macbook Pro Crashing / Restting Randomly with Black Screen + Pink in Bottom Right

Hi,


I've recently been having some issues with my M1 MacBook Pro crashing and resetting.


I personally have no idea what is causing this and would like some insight if it can be avoided/fixed.


Here's the Crash report:


Thanks for taking a look!

MacBook Pro (2020 and later)

Posted on Aug 10, 2021 3:37 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 10, 2021 5:22 AM

CTLebert wrote:

Hi,

I've recently been having some issues with my M1 MacBook Pro crashing and resetting.

I personally have no idea what is causing this and would like some insight if it can be avoided/fixed.

Here's the Crash report:
<Crash Report.log>

Thanks for taking a look!


The best you can do —M1 SoC - SMC reset equivalent is Shut down, close the lid 30 secs+ , reboot as normal


no resolve—Try a SafeBoot https://support.apple.com/en-us/HT201262




Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232



Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095



Similar questions

3 replies
Question marked as Top-ranking reply

Aug 10, 2021 5:22 AM in response to CTLebert

CTLebert wrote:

Hi,

I've recently been having some issues with my M1 MacBook Pro crashing and resetting.

I personally have no idea what is causing this and would like some insight if it can be avoided/fixed.

Here's the Crash report:
<Crash Report.log>

Thanks for taking a look!


The best you can do —M1 SoC - SMC reset equivalent is Shut down, close the lid 30 secs+ , reboot as normal


no resolve—Try a SafeBoot https://support.apple.com/en-us/HT201262




Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232



Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095



Aug 10, 2021 8:26 AM in response to CTLebert

CTLebert wrote:

Hi,

Appreciate the follow up!

It boots up completely normal after so that's not an issue I just wanted to prevent it moving forward, what exactly is going on with the crash?


I can not answer that question— you can read similar w/ various reasons

Macbook Air M1 - kernel panic

https://discussions.apple.com/thread/252210055


If you want to drill down on the issue contact Apple—links posted above


you can also file a bug report through this link: submit your Apple Feedback http://www.apple.com/feedback 

M1 Macbook Pro Crashing / Restting Randomly with Black Screen + Pink in Bottom Right

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