Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

M1 Macbook Pro Crashing / Restting Randomly with Black Screen + Pink in Bottom Right

Hi,


I've recently been having some issues with my M1 MacBook Pro crashing and resetting.


I personally have no idea what is causing this and would like some insight if it can be avoided/fixed.


Here's the Crash report:


Thanks for taking a look!

MacBook Pro (2020 and later)

Posted on Aug 10, 2021 3:37 AM

Reply
Question marked as Best reply

Posted on Aug 10, 2021 5:22 AM

CTLebert wrote:

Hi,

I've recently been having some issues with my M1 MacBook Pro crashing and resetting.

I personally have no idea what is causing this and would like some insight if it can be avoided/fixed.

Here's the Crash report:
<Crash Report.log>

Thanks for taking a look!


The best you can do —M1 SoC - SMC reset equivalent is Shut down, close the lid 30 secs+ , reboot as normal


no resolve—Try a SafeBoot https://support.apple.com/en-us/HT201262




Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232



Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095



Similar questions

3 replies
Question marked as Best reply

Aug 10, 2021 5:22 AM in response to CTLebert

CTLebert wrote:

Hi,

I've recently been having some issues with my M1 MacBook Pro crashing and resetting.

I personally have no idea what is causing this and would like some insight if it can be avoided/fixed.

Here's the Crash report:
<Crash Report.log>

Thanks for taking a look!


The best you can do —M1 SoC - SMC reset equivalent is Shut down, close the lid 30 secs+ , reboot as normal


no resolve—Try a SafeBoot https://support.apple.com/en-us/HT201262




Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232



Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095



Aug 10, 2021 8:26 AM in response to CTLebert

CTLebert wrote:

Hi,

Appreciate the follow up!

It boots up completely normal after so that's not an issue I just wanted to prevent it moving forward, what exactly is going on with the crash?


I can not answer that question— you can read similar w/ various reasons

Macbook Air M1 - kernel panic

https://discussions.apple.com/thread/252210055


If you want to drill down on the issue contact Apple—links posted above


you can also file a bug report through this link: submit your Apple Feedback http://www.apple.com/feedback 

M1 Macbook Pro Crashing / Restting Randomly with Black Screen + Pink in Bottom Right

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.