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can’t receive verification code

i’m trying to set up an iphone for someone else using a different apple id than mine. when he tries to log in using his apple id and password it asks for a verification code using two factor authentication however he no longer has his old phone that the trusted number is attached to and therefor cannot receive the verification codes being sent. is there a way to log into his account without the verification codes

iPhone 12 Pro

Posted on Aug 10, 2021 12:18 PM

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Question marked as Top-ranking reply

Posted on Aug 10, 2021 12:21 PM

Get a verification code and sign in with two-factor authentication - Apple Support


"Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device." Instructions at the end about what to do if you don't have any other trusted devices and need to use account recovery.


Two-factor authentication for Apple ID - Apple Support

"You can manage your trusted phone numbers, trusted devices, and other account information from your Apple ID account page."


Try adding a new trusted device to the account on icloud.com

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1 reply
Question marked as Top-ranking reply

Aug 10, 2021 12:21 PM in response to creb910

Get a verification code and sign in with two-factor authentication - Apple Support


"Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device." Instructions at the end about what to do if you don't have any other trusted devices and need to use account recovery.


Two-factor authentication for Apple ID - Apple Support

"You can manage your trusted phone numbers, trusted devices, and other account information from your Apple ID account page."


Try adding a new trusted device to the account on icloud.com

can’t receive verification code

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