When I go to settings click on my Apple ID then to manage storage my iphone (11) won’t load it up, (the loading wheel replaced the arrow button) it states “unable to load storage”. How can I get it to load so I can back up my device?
iPhone 11, 14
Try a restart.
Restart your iPhone, iPad, or iPod touch *
Try a forced restart.
Reset Device. -
If necessary
Hard reset. -
Do a backup and try a factory reset. Then restore from your backup.
Restore - If you see an error when you update or restore your iPhone, iPad, or iPod. *
Backup - Restore your device from an iCloud or iTunes backup. *
Try a restart.
Restart your iPhone, iPad, or iPod touch *
Try a forced restart.
Reset Device. -
If necessary
Hard reset. -
Do a backup and try a factory reset. Then restore from your backup.
Restore - If you see an error when you update or restore your iPhone, iPad, or iPod. *
Backup - Restore your device from an iCloud or iTunes backup. *
Unable to load storage info
