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User profile for user: pyctam
pyctam Author
User level: Level 1
10 points

MacBook Pro WiFi keeps reconnecting. All official apple and googleable solutions didn't help

Dear Apple Support Community,


I tried all suggested solutions in order to troubleshot my WiFi issue.


Machine: MacBook Pro (see screenshot below)


Problem: WiFi keeps reconnecting each 2-3 seconds.


Official Apple Support: Took my laptop to the Genius Bar several times, they did hardware scan and no issues were found. I wasn't able to get any solution over the phone as well.


Observations: When WiFi disconnects, I observe below log messages in the attached wifi.log file. I stuck. Neither of the known solutions didn't help. Machine is blank if "brand new" installed OS. I have no any issues when have wired network connection.


I cannot figure out what is causing "<airport[193]> systemWokenByWiFi: System Wake Reason not found". I believe that I disabled all wakeup/sleep options. Laptop powered via power adapter, battery is charging with no issues.


Please advise.




tail -f /var/log/wifi.log




Posted on Aug 10, 2021 10:26 PM

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User profile for user: TheLittles
TheLittles
User level: Level 10
192,593 points

Posted on Aug 10, 2021 10:45 PM

pyctam Said:

"MacBook Pro WiFi keeps reconnecting. All official apple and googleable solutions didn't help Dear Apple Support Community, I tried all suggested solutions in order to troubleshot my WiFi issue.[...]"

-------


About the Error Report:

"ERROR: rapportd (415) is not entitled for com.apple.wifi.join_history, will not allow request"

Seems your Browser History it not being kept (cooky usage).


Four Thoughts:

  • Try a Different Browser:

So, what happens when you use a different Web Browser.


  • Boot in Safe Mode:

[Hold Down: shift key, upon boot], In Safe Mode, Login Items do not run at login, certain preferences are set aside, and damaged system files are then reset. So, once booted in to Safe Mode, wait 30 seconds, and then boot up normally, attempting another update install.


  • Try a New Admin User:

What happens when you create a new administrator user, and log into it? Do you still get this error? If not, then it is likely an erro with the current user. If so, then it is likely an error with your Mac.


Sometimes when changes are made to the system(i.e. Updates), system configurations (i.e. for Wi-Fi) become manipulated, technically. So, reset the SMC and NVRAM. Try performing each thrice. It may take sometime, being certain you have the time to perform these resets.

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User profile for user: TheLittles
TheLittles
User level: Level 10
192,593 points

Aug 10, 2021 10:45 PM in response to pyctam

pyctam Said:

"MacBook Pro WiFi keeps reconnecting. All official apple and googleable solutions didn't help Dear Apple Support Community, I tried all suggested solutions in order to troubleshot my WiFi issue.[...]"

-------


About the Error Report:

"ERROR: rapportd (415) is not entitled for com.apple.wifi.join_history, will not allow request"

Seems your Browser History it not being kept (cooky usage).


Four Thoughts:

  • Try a Different Browser:

So, what happens when you use a different Web Browser.


  • Boot in Safe Mode:

[Hold Down: shift key, upon boot], In Safe Mode, Login Items do not run at login, certain preferences are set aside, and damaged system files are then reset. So, once booted in to Safe Mode, wait 30 seconds, and then boot up normally, attempting another update install.


  • Try a New Admin User:

What happens when you create a new administrator user, and log into it? Do you still get this error? If not, then it is likely an erro with the current user. If so, then it is likely an error with your Mac.


Sometimes when changes are made to the system(i.e. Updates), system configurations (i.e. for Wi-Fi) become manipulated, technically. So, reset the SMC and NVRAM. Try performing each thrice. It may take sometime, being certain you have the time to perform these resets.

Reply
User profile for user: TheLittles
TheLittles
User level: Level 10
192,593 points

Aug 18, 2021 8:07 PM in response to pyctam

pyctam Said:

"Do we have someone from the Apple who can help with troubleshooting this issue?"

-------


Contacting Apple Support:

You can contact Apple Support, via phone. These are user-to-user forums - no one here has remote access to you devices (and that is a good thing, BTW). 


A. Apple Phone Support:

Why the Wait:

Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)


B. Genius Bar Appointment:

Locate your nearest local Apple Store and take this device in for a “Genius Bar Appointment". There, its hardware and settings would be looked at.

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User profile for user: pyctam
pyctam Author
User level: Level 1
10 points

Aug 18, 2021 7:29 PM in response to TheLittles

Unfortunately neither of listed suggestions helped to solve my problem:


1) Seems your Browser History it not being kept (cooky usage).

I'm confused here, so MacOS uses browser cookie permissions configuration to manage WiFi connectivity? I have big doubts about that. In the mean time, I tried Safari and I tried Chromium with "Allow all cookies" configuration. Issue remains.


1.a) Try a Different Browser:

As I mentioned above, I tried Safari and Chromium with enabled " Allow all cookies" configuration. More of that, issue starts without having any browser launched.


1.b) Boot in Safe Mode

Tried as well, it didn't help either


1.c) Try a New Admin User:

Tried as well, it didn't help either


1.d) Reset the SMC and your NVRAM:

Tried as well, it didn't help either


Do we have someone from the Apple who can help with troubleshooting this issue?







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User profile for user: pyctam
pyctam Author
User level: Level 1
10 points

Aug 18, 2021 8:16 PM in response to TheLittles

tail -f /var/log/wifi.log

Wed Aug 18 23:02:33.535 <kernel> ptkThread: Sleeping!

Wed Aug 18 23:02:33.536 <kernel> ptkThread: Installing PTK!

Wed Aug 18 23:02:33.536 <kernel> PTK:

Wed Aug 18 23:02:33.536 [00000000] 0D 29 44 0D 0F CF FF A0 DD BF 75 2A 51 9E 0B 4F 

Wed Aug 18 23:02:33.537 <kernel> ptkThread: Installing GTK!

Wed Aug 18 23:02:33.537 <kernel> installGTK: setting cipher key (flags = 0x0)

Wed Aug 18 23:02:33.537 <kernel> GTK-RSC:

Wed Aug 18 23:02:33.537 [00000000] 00 00 00 00 00 00 

Wed Aug 18 23:02:33.537 <kernel> GTK:

Wed Aug 18 23:02:33.537 [00000000] 09 CA 7F 39 1F C1 81 47 2D 48 25 73 1E 6F 56 77 

Wed Aug 18 23:02:33.537 <kernel> installGTK: GTK installed

Wed Aug 18 23:02:33.547 <airport[210]> ERROR: rapportd (350) is not entitled for com.apple.wifi.join_history, will not allow request

Wed Aug 18 23:02:33.547 <airport[210]> ERROR: sharingd (391) is not entitled for com.apple.wifi.join_history, will not allow request

Wed Aug 18 23:02:33.551 <airport[210]> ERROR: rapportd (350) is not entitled for com.apple.wifi.join_history, will not allow request

Wed Aug 18 23:02:33.551 <airport[210]> ERROR: sharingd (391) is not entitled for com.apple.wifi.join_history, will not allow request

Wed Aug 18 23:02:33.576 <airport[210]> _processIPv4Changes: ARP/NDP offloads disabled, not programming the offload

Wed Aug 18 23:02:33.610 <airport[210]> systemWokenByWiFi: System Wake Reason not found

Wed Aug 18 23:02:33.618 <kernel> Unexpected payload found for message 9, dataLen 0

Wed Aug 18 23:02:33.618 <kernel> Error storing postMessage 9

Wed Aug 18 23:02:33.628 <airport[210]> _processIPv4Changes: ARP/NDP offloads disabled, not programming the offload

Wed Aug 18 23:02:33.640 <airport[210]> ERROR: rapportd (350) is not entitled for com.apple.wifi.join_history, will not allow request

Wed Aug 18 23:02:33.640 <airport[210]> ERROR: sharingd (391) is not entitled for com.apple.wifi.join_history, will not allow request

Wed Aug 18 23:02:33.777 <airport[210]> systemWokenByWiFi: System Wake Reason not found

Wed Aug 18 23:02:47.084 <kernel> en0: link down event, informing supplicant.

Wed Aug 18 23:02:47.084 <kernel> postMessage::1412 APPLE80211_M_BSSID_CHANGED received

Wed Aug 18 23:02:47.084 Wed Aug 18 23:02:47.361 <kernel> IO80211VirtualInterface::controllerWillChangePowerState : Bringing down link

Wed Aug 18 23:02:47.361 <kernel> IO80211VirtualInterface::handleSIOCSIFFLAGS : Source controllerWillChangePowerState calling peerManager->disable

Wed Aug 18 23:02:47.361 <kernel> IO80211VirtualInterface::controllerWillChangePowerState : Bringing down link

Wed Aug 18 23:02:47.362 <kernel> AirPort_Brcm43xx::syncPowerState: WWEN[disabled]

Wed Aug 18 23:02:47.362 <kernel> AirPort_BrcmNIC::getSSIDData(): Get failure: APPLE80211_IOC_SSID: 6

Wed Aug 18 23:02:47.665 Usb Host Notification en0 driver available, seqNum 211, Total 0

Wed Aug 18 23:02:47.665 Usb Host Notification Error Apple80211Set: Operation not supported seqNum 211 en0

Wed Aug 18 23:02:47.681 <airport[210]> _handleLinkEvent: Got an error trying to query WiFi for power. Resetting state variables.

Wed Aug 18 23:02:47.794 <airport[210]> _processIPv4Changes: ARP/NDP offloads disabled, not programming the offload

Wed Aug 18 23:02:47.800 <airport[210]> _processIPv4Changes: ARP/NDP offloads disabled, not programming the offload

Wed Aug 18 23:02:48.257 <airport[210]> systemWokenByWiFi: System Wake Reason not found

Wed Aug 18 23:02:48.273 Usb Host Notification en0 driver available, seqNum 212, Total 0

Wed Aug 18 23:02:48.273 <kernel> IOCTL (from pid 210) not recognized: 363 out of 379

Wed Aug 18 23:02:48.273 Usb Host Notification Error Apple80211Set: Operation not supported seqNum 212 en0

Wed Aug 18 23:02:48.311 <airport[210]> systemWokenByWiFi: System Wake Reason not found

Wed Aug 18 23:02:49.352 <airport[210]> systemWokenByWiFi: System Wake Reason not found

Wed Aug 18 23:02:59.388 <airport[210]> systemWokenByWiFi: System Wake Reason not found

Wed Aug 18 23:03:19.423 <airport[210]> systemWokenByWiFi: System Wake Reason not found

Wed Aug 18 23:03:54.466 <airport[210]> systemWokenByWiFi: System Wake Reason not found

Wed Aug 18 23:04:59.504 <airport[210]> systemWokenByWiFi: System Wake Reason not found

Wed Aug 18 23:07:04.541 <airport[210]> systemWokenByWiFi: System Wake Reason not found

Wed Aug 18 23:07:25.625 <airport[210]> _processIPv4Changes: ARP/NDP offloads disabled, not programming the offload

Wed Aug 18 23:07:25.630 <airport[210]> _processIPv4Changes: ARP/NDP offloads disabled, not programming the offload

Wed Aug 18 23:12:09.582 <airport[210]> systemWokenByWiFi: System Wake Reason not found

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MacBook Pro WiFi keeps reconnecting. All official apple and googleable solutions didn't help

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