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marcotokyo Author

Level 1

4 points

Removed LCD to clean, and broke it. Will apple try to repair?

Hi,

recently I wanted to clean my iMac Pro inside and remove some dust, so I found a guide online on ifixit and I opened the iMac, removing the LCD panel.

I didn't unscrew anything, just remove the LCD.

Unfortunately when I put the LCD back and re-connect the cables, the LCD is not working anymore. I thought maybe the LCD cable was broken so I ordered a new cable but it still doesn't work.

I am 100% sure the computer itself is still working, because I connected it using a Target Disk Mode and I can see the files inside.

My questions are:

- do you think Apple will at least try to fix my iMac Pro? Or they will refuse to fix it because I opened it?

- any advice?

Thank you

iMac Pro

Posted on Aug 10, 2021 11:08 PM

Top-ranking reply

dialabrain

Level 10

125,753 points

Posted on Aug 11, 2021 12:28 AM

Apple will fix it. You will have to make a Genius Bar appointment.

Genius Bar Reservation and Apple Support Options - Apple

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Removed LCD to clean, and broke it. Will apple try to repair?

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