Start Diagnostic With Apple Support Button Will Not Go Away

Hi,


I called apple support earlier today and had them take logs from my iPad Air 4 for a FaceTime issue. They had me go to Settings > Privacy > Analytics & Improvements > Start Diagnostic With Apple Support. I have shared logs with them a couple of times, however, I know that the "Start Diagnostic With Apple Support" message only pops up when you are calling Apple Support and having them request a log from you. My session with them ended about 30 minutes ago today, however, I am still having the "Start Diagnostic With Apple Support" message show up and it is not going away. I have tried restarting the device but that did no work. I called in and asked them about it and they said that it may be because the person sent more than one request because maybe it was not working the first time. They then told me that it is impossible to make it go away. I was worried about if I have a future issue where they need to collect logs, that this will interfere with the new request. This pop up is making me feel uneasy for some reason because it feels like I am being monitored or something. I was wondering if there is any way to make it disappear that they maybe did not mention?


Thank you

iPad Air, iPadOS 14

Posted on Aug 11, 2021 12:02 PM

Reply
1 reply

Aug 12, 2021 9:06 AM in response to Kiruzol

Hey there Kiruzol,


Thanks for using Apple Support Communities!


We understand you're concerned with an Apple Support diagnostics request. Is that right?


The prompt to start a test should time out soon.

If you still are being prompted for this, ensure you're up-to-date with iPadOS 14.7.1: Update iPadOS


If you still have questions, Contact Apple Support


This should help. Let us know if you have any questions.


Cheers!

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Start Diagnostic With Apple Support Button Will Not Go Away

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