Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Image Capture problem

I can't get Image Capture to scan anything on my Epson Perfection V700. I'm running macOS Big Sur 11.5.1


Anybody have any suggestions?

Posted on Aug 11, 2021 7:11 PM

Reply
Question marked as Best reply

Posted on Aug 11, 2021 10:45 PM

Have you checked with Epson to see if your V700 is compatible with macOS Big Sur.

Click on the link below to go to the Support site for this scanner,

https://www.epson.co.uk/support?productID=1744&os=38#drivers_and_manuals

Make sure the operating selector is set for macOS 11 Big Sur

Click on the + buttons to reveal the downloads available to you, there was a scanner update on the 23rd July this year.

Click on the arrows to the right for more information and the Download button.

Download these and then install them.

Restart you mac and see if your scanner will now scan.


If you are getting a message saying that the mac cannot connect to the scanner try this.


Click once on your Desktop.

Click on Go in the menubar and select Go To Folder.

Enter this text.


/Library/Image Capture/Devices


press Go.


A new Finder window will open inside Devices you should see

EpsonScanner.app.

Control-click on that and select Open.


Does you scanner work now.




1 reply
Question marked as Best reply

Aug 11, 2021 10:45 PM in response to paulfrombeaufort

Have you checked with Epson to see if your V700 is compatible with macOS Big Sur.

Click on the link below to go to the Support site for this scanner,

https://www.epson.co.uk/support?productID=1744&os=38#drivers_and_manuals

Make sure the operating selector is set for macOS 11 Big Sur

Click on the + buttons to reveal the downloads available to you, there was a scanner update on the 23rd July this year.

Click on the arrows to the right for more information and the Download button.

Download these and then install them.

Restart you mac and see if your scanner will now scan.


If you are getting a message saying that the mac cannot connect to the scanner try this.


Click once on your Desktop.

Click on Go in the menubar and select Go To Folder.

Enter this text.


/Library/Image Capture/Devices


press Go.


A new Finder window will open inside Devices you should see

EpsonScanner.app.

Control-click on that and select Open.


Does you scanner work now.




Image Capture problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.