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iPhone back camera won't work

I dropped my phone earlier today and there is no external damage however my back camera won’t work on camera or Snapchat however will on Instagram. My front camera is fine however seems to bug out and won’t send on Snapchat. I’m unsure what’s wrong or what I can do. Do you have any advice an further steps I can take to fix this problem


[Re-Titled by Moderator]

Posted on Aug 12, 2021 11:02 AM

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Question marked as Top-ranking reply

Posted on Aug 12, 2021 1:23 PM

Genius Bar appointment - Unfortunately this online reservation is now difficult to get to directly. Go to https://www.apple.com/retail/geniusbar/ > Get hardware help. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair" --> Sign in with Apple ID


Click on this link to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> https://locate.apple.com/country or see if you can find any service locations in https://locate.apple.com/findlocations Some places with limited support may be included in the "other" link at the bottom of a region selection.

1 reply
Question marked as Top-ranking reply

Aug 12, 2021 1:23 PM in response to ella-mai165

Genius Bar appointment - Unfortunately this online reservation is now difficult to get to directly. Go to https://www.apple.com/retail/geniusbar/ > Get hardware help. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair" --> Sign in with Apple ID


Click on this link to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> https://locate.apple.com/country or see if you can find any service locations in https://locate.apple.com/findlocations Some places with limited support may be included in the "other" link at the bottom of a region selection.

iPhone back camera won't work

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