WD My Cloud EX2 Ultra on Catalina and beyond

I was at my son's yesterday to set up a WD My Cloud EX2 Ultra NAS he had waiting in the box for ages.


He's on Catalina and setup was done in a breeze (with the latest firmware).


Now I see on the configuration page that AFP is automatically selected because a Time Machine share is configured.


I understand there is something to do about AFP and SMB. I read Big Sur doesn't support AFP. While I think I remember from earlier plans to setup the thing that precisely SMB was to avoid.


Could someone give us a way out of that confusion. Can this NAS still be used after Catalina?

iMac Line (2012 and Later)

Posted on Aug 13, 2021 4:12 AM

Reply
11 replies

Aug 13, 2021 7:14 AM in response to Loner T

…allows a NAS, which should support TM.

You left off the most important part,

…allows a NAS which supports the Time Machine over SMB specification.


The NAS would need to support that specification. If the NAS is running Samba for its SMB implementation, then it must be running Samba 4.8 or later. Only the newest NAS devices support that specification (usually the ones that advertise support for SMB3).


"You can use our NAS as a Time Machine destination over SMB" is not the same as "our NAS supports the Time Machine over SMB specification."

Aug 13, 2021 8:02 AM in response to RobBT

The firmware version is 5.16.105. So the protocol could be (and should be, right?) SMB, but why the page in the NAS UI reads that AFP is automatically selected?

Yes, it should be running a version of Samba that supports that specification.

No idea except they are ignorant of the change to SMB (and that their NAS isn't actually supported over AFP--never has been).

Also, Barney, you say Time Machine over AFP is no good (you have answered that before on another NAS question), can you tell how that will show? Does it show right away, in some way? (A "this ain't gonna work message.") Or on a day in the future when we need a certain backup (with a nasty message: "we never backed that up for you")? Or by installing a broken backup?

In the past (pre-Big Sur), the problems usually only manifested when you needed to Restore and it just wouldn't work.

Other manifestations included frequent messages to the affect, "the backup cannot be verified and a new full backup is required." That happens because the specification adds in error checking requirements to ensure the backup is correctly written. Netatalk (the hack of AFP that all NAS use) most likely does not contain those error checking and validation cues that Apple implemented in AFP to make Time Machine work over a network.

I've seen several posts now on Big Sur where they can't even get a full backup successfully, or the verification message happens quite often. I think there was one where SMB didn't work (spec not supported on that NAS) so they switched back to AFP and it worked for them. No idea if the same old problem of not being able to restore will appear.

The WD website (your link Loner) says Time Machine is supported on Big Sur and below. And then they say nothing about AFP and SMB as if it's not an issue at all.

They are either ignorant of how it is supposed to work or are purposely obfuscating the issue to not make it obvious their other products won't actually work correctly. It is somewhat esoteric, so they would not need to specify the precise support except that they've been selling hardware claiming support when it never really correctly supported Time Machine and was never approved as a backup destination by Apple.


Various websites surmised that Apple never supported a NAS for Time Machine backups because they were selling their own NAS hardware (Time Capsule), but that wasn't really the reason. Time Machine over a network needs extra error checking that was only available in Apple's AFP. Since Apple never licensed AFP, they had no confidence that the NAS AFP implementation supported those features. When Apple switched over to SMB, they published a specification for SMB to make network Time Machine reliable over SMB (much as they implemented in their own AFP).


As per the Backup Disks document LonerT linked, the NAS manufacturers should be indicating support for the "Time Machine over SMB specification," but that would hint at the lack of support they have for AFP. As I implied earlier, this shouldn't be necessary, but since they played fast and loose with the "we support Time Machine" schtick, it needs to be stated so that you are actually buying a product that meets Apple's guidance.

Catalina is on APFS, does that help to determine if the right protocol is used (as in: 'it wouldn't use AFP if the Catalina disk is APFS formatted')?

macOS will not share out an APFS volume over AFP. The NAS file server can share anything it wants over any protocol it supports. There may be technical limitations that prevent sharing APFS over AFP, but I imagine it is just Apple not wasting resources making it possible in a dead protocol. It could even be that it would work just fine, but the cost of testing to verify that would be prohibitive.


The communication protocol should not dictate how the data is written to or read from the file server, so the file system format should not matter in the least.

Aug 13, 2021 6:01 AM in response to RobBT

Are you planning to use the EX2 as a Time Machine backup destination only or a NAS and TM Destination, both?


For Time Machine, Backup disks you can use with Time Machine - Apple Support allows a NAS, which should support TM.


macOS Big Sur is normally installed using APFS on an internal or directly-attached disk.


If the TM destination is using APFS, and you run into issues with APFS over SMB, you can format a partition as HFS+ on the EX2 and use this partition as a TM destination.


Also, see

for reference.

Aug 13, 2021 7:44 AM in response to RobBT

There are known security issues with SMBv1 and SMBv2. Since your NAS is used for both Storage (non-TM) and TM, I suggest a HFS+ partition for TM. This can also be useful in case some of your TM clients are older macOS versions. You can determine the SMB version, if you are handy with tools like Wireshark.


Barney-15E - the vendor technical documents should address the specifics, but they can be lazy and gloss over stuff that stumps consumers. I am using Catalina and Big Sur clients using HFS+ TM destinations and have not seen any issues. APFS's lack of maturity bothers me.

Aug 13, 2021 7:23 AM in response to Barney-15E

Thanks a lot, Barney and Loner, for your answers.


The NAS is used for both storage and Time Machine.


The firmware version is 5.16.105. So the protocol could be (and should be, right?) SMB, but why the page in the NAS UI reads that AFP is automatically selected?

Do you know of any other place (on the Mac or the NAS) where we can see which protocol is used in this case?


Also, Barney, you say Time Machine over AFP is no good (you have answered that before on another NAS question), can you tell how that will show? Does it show right away, in some way? (A "this ain't gonna work message.") Or on a day in the future when we need a certain backup (with a nasty message: "we never backed that up for you")? Or by installing a broken backup?


The WD website (your link Loner) says Time Machine is supported on Big Sur and below. And then they say nothing about AFP and SMB as if it's not an issue at all.


Catalina is on APFS, does that help to determine if the right protocol is used (as in: 'it wouldn't use AFP if the Catalina disk is APFS formatted')?



Aug 14, 2021 4:50 AM in response to Barney-15E

Thanks so much for your help guys.


I don't know if making a HFS+ partition for TM on the NAS, as per Loner's suggestion, is easy enough for me to do. (I was used to make partitions on my Mac (and backup disk images of the OS) in the times pre APFS (pre Mojave in my case), nowadays that looks too difficult. I kind of understood "partitions", "shares" are still somewhat vague to me.) On the NAS I don't recall I have seen any option to make partitions, its UI is very simplified.


Anyway, two things:

Would we make it all safe and easy to ourselves if we format an external USB-disk (AFPS or HFS+), connect that to the NAS to use it for TM? WD says connected USB-disks appear as shares of the NAS. Would that be future proof?


But also, we could, couldn't we, just test TM on a couple of files without any sort of risk, to see if it works properly in the way TM is set up now and WD says it does work? (Then we may have to look further by the time my son moves to Big Sur or newer.)


Aug 13, 2021 6:00 AM in response to RobBT

Time Machine to a NAS via AFP will always be unreliable no matter what OS you use since the NAS isn’t actually using Apple’s AFP.


Big Sur can access AFP shares, but SMB is primary.

If the WD NAS is running a firmware version 5.xx, then it should support the Time Machine over SMB specification and would be a supported Time Machine backup disk.

Aug 13, 2021 8:12 AM in response to Loner T

Barney-15E - the vendor technical documents should address the specifics, but they can be lazy and gloss over stuff that stumps consumers.

I noted as much in my long-winded response.

APFS's lack of maturity bothers me.

I've been using APFS as a destination (both direct and network) for over a year and have found no issues short of initial comm issues connecting to the network share. Direct connect APFS backups are incredibly quick. It doesn't back up the OS, though, so you need to maintain a USB installer for rapid full restore.

I have one legacy HFS+ direct connect and network (Big Sur M1 direct, Catalina over Network).


I did attempt Time Machine to APFS on Catalina when it was still a possibility, and that resulted in the same sorts of problems as I noted about NAS TM backups over Netatalk.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

WD My Cloud EX2 Ultra on Catalina and beyond

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.