Stuck on preparing update 14.7.1

Iphone 11 will not go past "Preparing Update"

Posted on Aug 13, 2021 10:04 AM

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Question marked as Top-ranking reply

Posted on Aug 14, 2021 11:05 AM

Hi there, Yabloka15,


Thanks for visiting the Apple Support Communities. After reading your post, we understand that you are unable to install the iOS 14.7.1 update to your iPhone 11, as it will not move beyond the "Preparing Update" section. We are happy to help!


First, make sure that your iPhone is connected to a Wi-Fi network, and that the battery has at least a 50% charge, and/or that you have it plugged into power. Additionally, make sure Low Power Mode is off: Use Low Power Mode to save battery life on your iPhone - Apple Support and that you are following the steps here: Update your iPhone, iPad, or iPod touch - Apple Support.


Should you continue to have trouble updating the iOS software, try the troubleshooting steps found in If your iPhone, iPad or iPod touch won’t update - Apple Support.


Cheers!

3 replies
Question marked as Top-ranking reply

Aug 14, 2021 11:05 AM in response to Yabloka15

Hi there, Yabloka15,


Thanks for visiting the Apple Support Communities. After reading your post, we understand that you are unable to install the iOS 14.7.1 update to your iPhone 11, as it will not move beyond the "Preparing Update" section. We are happy to help!


First, make sure that your iPhone is connected to a Wi-Fi network, and that the battery has at least a 50% charge, and/or that you have it plugged into power. Additionally, make sure Low Power Mode is off: Use Low Power Mode to save battery life on your iPhone - Apple Support and that you are following the steps here: Update your iPhone, iPad, or iPod touch - Apple Support.


Should you continue to have trouble updating the iOS software, try the troubleshooting steps found in If your iPhone, iPad or iPod touch won’t update - Apple Support.


Cheers!

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Stuck on preparing update 14.7.1

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