I Received this error message when installing printer

Process:               HP Smart [1603]

Path:                  /Applications/HP Smart.app/Contents/MacOS/HP Smart

Identifier:            HP Smart

Version:               12.9.0 (558)

App Item ID:           1474276998

App External ID:       843244376

Code Type:             X86-64 (Native)

Parent Process:        HP Smart [873]

Responsible:           HP Smart [873]

User ID:               501

 

Date/Time:             2021-08-14 00:03:47.282 +0800

OS Version:            macOS 11.5.2 (20G95)

Report Version:        12

Anonymous UUID:        B8101645-0BA9-F719-294A-D8414928EFE5

 

Sleep/Wake UUID:       4CD248A0-9EF4-449A-8F64-1E2824CAC20C

 

Time Awake Since Boot: 6200 seconds

 

System Integrity Protection: enabled

 

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

 

Exception Type:        EXC_BAD_ACCESS (SIGABRT)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000110

Exception Note:        EXC_CORPSE_NOTIFY

 

VM Regions Near 0x110:

--> 

    __TEXT                      104bc5000-1050cd000    [ 5152K] r-x/r-x SM=COW  /Applications/HP Smart.app/Contents/MacOS/HP Smart


Can anyone suggest me what to do?


MacBook Pro 13″, macOS 11.5

Posted on Aug 13, 2021 10:52 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 13, 2021 12:14 PM

Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.


http://support.apple.com/kb/HT1341?viewlocale=en_US


In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.

if you hold option and click the "-" tab it resets the printing system.


http://www.macosxhints.com/article.php?story=20031215144430486


Safe Boot from the HD, (holding Shift key down at bootup).

Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.

Resetting the printing system in Mac OS X

  1. To use the Reset Printing System feature in Mac OS X, follow these steps:
  2. Choose System Preferences from the Apple menu.
  3. Choose Print & Fax from the View menu.
  4. Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..."   
  5. As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.


http://support.apple.com/kb/ht1341

Reboot.

Similar questions

1 reply
Question marked as Top-ranking reply

Aug 13, 2021 12:14 PM in response to Yanzainudin

Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.


http://support.apple.com/kb/HT1341?viewlocale=en_US


In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.

if you hold option and click the "-" tab it resets the printing system.


http://www.macosxhints.com/article.php?story=20031215144430486


Safe Boot from the HD, (holding Shift key down at bootup).

Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.

Resetting the printing system in Mac OS X

  1. To use the Reset Printing System feature in Mac OS X, follow these steps:
  2. Choose System Preferences from the Apple menu.
  3. Choose Print & Fax from the View menu.
  4. Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..."   
  5. As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.


http://support.apple.com/kb/ht1341

Reboot.

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I Received this error message when installing printer

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