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Level 1

4 points

Wifi problem

Hey , i just bought a new iphone 12 last week its a good phone everything works just , (i had a samsung a30 before it) but after 4/5 days using it i started noticing that the wifi is so slow even if it have 3 bars even tho it works just fine on other phones . Idk why its so slow on my And now after i tried force stop / reset wifi settings / airplane mode and all those internet solutions the wifi isnt working anymore not even slow even with 3 bars. . Idk what to do anymore i hope i get an answer

iPhone 12, iOS 14

Posted on Aug 13, 2021 1:52 PM

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Level 10

89,853 points

Posted on Aug 13, 2021 2:39 PM

This is the official guidance,

https://support.apple.com/en-gb/HT204051

but resetting the router to factory settings is also highly recommended, even though other devices may be working fine.

Turn off Private Address in the phone connection settings (i) icon.

After that, as it is so new, you may need apples help using your 90 days free tech support

https://getsupport.apple.com/ and/or https://www.apple.com/retail/geniusbar/

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Level 10

89,853 points

Aug 13, 2021 2:39 PM in response to saafi33

This is the official guidance,

https://support.apple.com/en-gb/HT204051

but resetting the router to factory settings is also highly recommended, even though other devices may be working fine.

Turn off Private Address in the phone connection settings (i) icon.

After that, as it is so new, you may need apples help using your 90 days free tech support

https://getsupport.apple.com/ and/or https://www.apple.com/retail/geniusbar/

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Wifi problem

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