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My button will not take a finger print and I can’t open my phone

My button on my I phone 6 will not work I tried to put a new fingerprint and it won’t take it

iPhone 6s Plus, iOS 14

Posted on Aug 13, 2021 2:31 PM

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Posted on Aug 14, 2021 1:06 AM

Make sure that you have the latest version of iOS or iPadOS. Make sure that your fingers and the Touch ID sensor are clean and dry. ... Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints. Try enrolling a different finger.


If Touch ID isn't working on your iPhone or iPad - Apple Support

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Question marked as Best reply

Aug 14, 2021 1:06 AM in response to 1951Bonnie

Make sure that you have the latest version of iOS or iPadOS. Make sure that your fingers and the Touch ID sensor are clean and dry. ... Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints. Try enrolling a different finger.


If Touch ID isn't working on your iPhone or iPad - Apple Support

My button will not take a finger print and I can’t open my phone

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