MacBook Pro just stuck and can’t reboot

RockyTennis Said:

"MacBook Pro just stuck and can’t reboot: Just stuck and can’t do anything"

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Troubleshooting MacBook Pro Power:

Try a New Charger:

If it is charging from an external device, then use a new charger:

• Power & Cables - Mac Accessories - Apple - Select "Mac Compatibility" on the left
• Find the right power adapter and cable for your Mac notebook - Apple Support

A Few Links to Refer to Power:

• If your Mac doesn't turn on - Apple Support

• How to turn your Mac on or off - Apple Support

• About Mac notebook batteries - Apple Support

• Charge the MacBook Pro battery - Apple Support

• If your Mac battery won't charge - Apple Support

RockyTennis Said:

"It was connected to power and at 90% when this happened. I don’t think it’s a power problem. The top menu bar is gone so I can’t even click on the Apple icon do a shut down"

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Some Other Thoughts:

So, if you are not having power issues, then try the following: [Hold Down: command + Tap: tab key] until you get to the Finder icon (smiley face). See if you are all set from here. Also, [Hold Down: command + Q] to instantaneously quit the application. Then, uninstall these. See if an uninstaller is required to uninstall these.

RockyTennis Said:

"MacBook Pro just stuck and can’t reboot: There’s no bar. I clicked on the update option and the update message went away but I don’t see a bar"

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Contact Apple Support:

Then, from here, contacting Apple Support seems the best way to go from here.

Apple Support Contact Information:

• Contact Us - Choose Locations
• U.S.A. (800)MY-APPLE
• Proceed from there as Necessary

RockyTennis Said:

"MacBook Pro just stuck and can’t reboot: I am on East Coast and it’s getting late. How long does it take to update? Is there a way to tell it’s doing something"

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Perform this During the Day:

Best to do is to perform this during the day. Also, place the computer in an open location (i.e. not in the corner) to avoid overheating. As for telling if the update is doing something, the progress bar will have increased.

• For tips on a progress bar being frozen: Go Here: update mac stuck site:support.apple.com

RockyTennis Said:

"MacBook Pro just stuck and can’t reboot: I called support and they had me power cycle. It came up and things are working. I am running high sierra 10.13.6. This is an older Mac and the support recommended I stay on this version. I’m going to get an external hard drive and back it up just in case something happens again. Thank you that was a good idea to call support"

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You are welcome! Great work!

RockyTennis Said:

"MacBook Pro just stuck and can’t reboot: screen popped up about software update and I chose upload and restart option. I can’t tell if it’s doing anything but hope it will update and restart. keeping fingers crossed :)"

Let us know how that ends up. Keep it atop a laptop cooler, if you have one.

You are welcome. Let us know how it ends up working out.