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Level 1

4 points

Apple profile grayed out on child's iphone. I can not back it up.

I can not get my daughters phone to backup

Posted on Aug 14, 2021 7:13 AM

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1 reply

Community Specialist

Hello and welcome to Apple Support Communities, jenny810!

We understand you want to backup your child's iPhone, but the option is greyed out. We'd be happy to provide information to help you address this.

Check to see if any of the settings for parental controls are blocking your ability to backup the iPhone: Use parental controls on your child's iPhone, iPad, and iPod touch

Let us know the results.

Have a great day!

Apple profile grayed out on child's iphone. I can not back it up.

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