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Level 1

4 points

iphone11 will not turn off

iPhone11 unresponsive, cannot receive or make calls, see message or turn phone off

iPhone 11, iOS 14

Posted on Aug 14, 2021 11:52 AM

Top-ranking reply

Level 6

8,861 points

Posted on Aug 14, 2021 12:19 PM

try a hard reset

Quickly press and release the Volume Up button.

Quickly press and release the Volume Down button.

Press and hold the Side button until the Apple logo appears, then release the Side button.

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