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Someone sold me a disabled iPhone what do I do?

Someone sold me a disabled iPhone what do I do?



[Re-Titled by Moderator]

Posted on Aug 14, 2021 5:10 PM

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Question marked as Top-ranking reply

Posted on Aug 14, 2021 5:18 PM

you can try to restore it using a computer but if there was an iCloud account linked to the device then it will go into activation lock after the restore which will then require the password for that iCloud account. I’m going to post all helpful resources for you to review below.


P.S. Apple can only remove activation lock for you in certain circumstances which includes also having the original proof of purchase.


———————————————————



If you forgot the passcode on your iPhone, or your iPhone is disabled - https://support.apple.com/en-us/HT204306


Activation Lock for iPhone, iPad, and iPod touch - https://support.apple.com/en-us/HT201365



How to remove Activation Lock - https://support.apple.com/en-us/HT201441



Contact Apple for support and service - https://support.apple.com/en-us/HT201232



4 replies
Question marked as Top-ranking reply

Aug 14, 2021 5:18 PM in response to Nvrusediphone

you can try to restore it using a computer but if there was an iCloud account linked to the device then it will go into activation lock after the restore which will then require the password for that iCloud account. I’m going to post all helpful resources for you to review below.


P.S. Apple can only remove activation lock for you in certain circumstances which includes also having the original proof of purchase.


———————————————————



If you forgot the passcode on your iPhone, or your iPhone is disabled - https://support.apple.com/en-us/HT204306


Activation Lock for iPhone, iPad, and iPod touch - https://support.apple.com/en-us/HT201365



How to remove Activation Lock - https://support.apple.com/en-us/HT201441



Contact Apple for support and service - https://support.apple.com/en-us/HT201232



Aug 14, 2021 5:56 PM in response to Alexander_7

Alexander_7 wrote:

P.S. Apple can only remove activation lock for you in certain circumstances which includes also having the original proof of purchase.

And also only if you are the person who bought the phone NEW from Apple or an Apple authorized reseller and your name is on the proof of purchase. Which is clearly not the case for a phone bought 2nd hand.


Someone sold me a disabled iPhone what do I do?

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