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The middle row of letters keys on my MacBook don’t respond at all—letters a-l and the modifier keys in that row. Does this indicate any particular reason/cause of the problem or a likely solution? The other keys work fine. A non-Apple external keyboard is working for now, but it’s cumbersome, so I would like to fix the built-in keyboard.
MacBook Pro with Touch Bar
Hi,
If your MacBook Pro is listed on following article, Apple offer keyboard service program.
Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro - Apple Support
If it doesn't, you'd better contact Apple Support or make Genius Bar reservation if your local retail Apple Store is open or find opened local Apple Authorized Service Provider to be examined your MacBook Pro there.
Genius Bar Reservation and Apple Support Options - Apple
Apple - Find Locations - Location Selector
Hi,
If your MacBook Pro is listed on following article, Apple offer keyboard service program.
Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro - Apple Support
If it doesn't, you'd better contact Apple Support or make Genius Bar reservation if your local retail Apple Store is open or find opened local Apple Authorized Service Provider to be examined your MacBook Pro there.
Genius Bar Reservation and Apple Support Options - Apple
Apple - Find Locations - Location Selector
imn2learning wrote:
The middle row of letters keys on my MacBook don’t respond at all—letters a-l and the modifier keys in that row. Does this indicate any particular reason/cause of the problem or a likely solution? The other keys work fine. A non-Apple external keyboard is working for now, but it’s cumbersome, so I would like to fix the built-in keyboard.
Single keys, straight row, or diagonal row— all indicate a keyboard hardware failure.
Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
Thank you very much kaz-k for the information. Unfortunately my MacBook Pro is too old to be covered by that program, but hopefully others who have keyboard problems will be helped by this info. I had not turned up that info in my search.
Thank you very much leroydouglas for the links to those informative pages. They will help me decide whether to pursue repair and refresh my memory so as to ensure proper backup.
Middle row of keys on MacBook keyboard suddenly became unresponsive
