Safari will not open at all.

Question

Level 1

4 points

Safari will not open at all.

I"m hoping that someone can help me before I call support. Safari stopped responding and I did a force quit on it. Then restarted the computer. After that I could not get Safari to open at all. I have already:

Reset the PRam

Run Disc First Aid on the HD and Data

Reinstalled OS

Removed all History (I was able to get Safari to open in recovery mode)

Thank you in advance for any help.

Full error report is in the attached text:

Process: Safari [660]

Path: /Applications/Safari.app/Contents/MacOS/Safari

Identifier: Safari

Version: 14.1.2 (16611.3.10.1.6)

Build Info: WebBrowser-7611003010001006~1

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Safari [660]

User ID: 501

Date/Time: 2021-08-14 20:28:38.023 -0400

OS Version: macOS 11.5.2 (20G95)

Report Version: 12

Anonymous UUID: 2E2D71AA-7BE8-3C2A-E89B-9843BF43B1FC

Time Awake Since Boot: 640 seconds

System Integrity Protection: enabled

Crashed Thread: 1 Dispatch queue: com.apple.WebKit.DeviceIdHashSaltStorage

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [660]

Full Error Text

iMac Line (2012 and Later)

Posted on Aug 15, 2021 7:52 AM

Reply

Answer 1

Top-ranking reply

Eric Root

Level 10

684,603 points

Aug 15, 2021 8:20 AM in response to Intlweb

Have you tried opening Safari with the shift key held down?

Are you running any anti - virus programs? Using a VPN?

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

Isolating an issue by using another user account

If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.

Safe Mode - About.

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin

https://etrecheck.com

Reply