Camera freeze on iPhone 12 Pro Max

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Level 1

4 points

Camera freeze on iPhone 12 Pro Max

I'm on my second iPhone 12 and just like my first one, a 12 the camera freezes most of the time whether on picture or video.

The shutter button does nothing as well as zoom or anything else. Close it out and sometimes it works and sometimes a couple of close and open and it will work.

I've hard reset which I shouldn't have to do on a few month old phone. I always run latest IOS.

Both phones have done this within a day or days new out of the box.

So I have well over 2G invested in the two phones.

This is not my first iPhone as I started with a 3 if I remember right. I have never had a problem like this.

I posted this before and got answers regarding a black screen and others said clear it out and restore on iTunes.

I really can't believe I am the only one out of millions having this problem.

I don't do games or have any weird apps on my phone that would make me think that was causing my freeze.

I don't know what to do. Do any of you?

iPhone 12 Pro Max

Posted on Aug 15, 2021 10:46 AM

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Answer 1

Aug 16, 2021 8:47 AM in response to DrLove38

Hello DrLove38,

Welcome to Apple Support Communities!

It sounds like the Camera app on your iPhone is unresponsive at times and not working as expected. We’d like to help.

Thank you for providing the troubleshooting steps you’ve already tried. Here’s a helpful resource explaining what you can do If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open.

However, if you tried all of those steps and this issue still continues, we would suggest contacting Apple Support. Here’s how to Get Support.

Have a nice day.

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