APPLE ID LOCKED
hi, i bought an iphone 11 pro max from online market and the iphone is locked. the seller told me that it was her daugther's phone. and he said she did not remember her apple id and password. so how can i unlock it?
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'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here --> http://support.apple.com/HT201365
For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441
If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock or return the device for a refund or recycle it. The device is otherwise useless to you.
The seller's daughter may need these resources:
• "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> https://support.apple.com/HT201354
• "If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487
• What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support