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brucem38 Author

Level 1

4 points

its not working

iPhone XS shut off by itself. Now I have a restore message on the screen telling me to hook up to computer. Tried the update and restore and I get the error message 4013. Very annoyed. Please Help

Posted on Aug 16, 2021 11:36 AM

Top-ranking reply

shoeluvr13

Level 6

17,749 points

Posted on Aug 16, 2021 1:17 PM

Follow https://support.apple.com/en-us/HT201444. If it still happens afterwards that means there is a hardware issue that needs serviced.

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its not working

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