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Level 1

4 points

connecting my mouse to my mac

I just got a mouse off of ebay and it connects to my desktop mac for a few seconds and then stops working, what should I do?

iMac 21.5″, macOS 11.4

Posted on Aug 16, 2021 12:09 PM

Top-ranking reply

Level 10

143,616 points

Posted on Aug 16, 2021 12:45 PM

Buying anything off of ebay has its risks so lets assume this is a brand new mouse and is covered by the manufacturers warranty.

Please do the following:

The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!

Connect the USB keyboard and mouse to the computer.
Open System Preferences – Bluetooth
Un-pair the wireless keyboard and mouse.
Turn off Bluetooth
Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262
Restart the computer normally.
Open System Preferences – Bluetooth
Turn on Bluetooth
Re-Pair the wireless keyboard and mouse.
Unplug the USB keyboard and mouse and begin testing the wireless devices again.

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