CarPlay Loss of notification sound and satnav voice

Question

Level 1

5 points

CarPlay Loss of notification sound and satnav voice

Has anyone suffered loss of sound notifications on their iPhone WhatsApp and text messages and or voice directions on guidance? It’s suddenly stopped working a few weeks ago.

Everything else works fine (play messages, numbered red circle on corner of app icon, voice control to answer messages etc) as well as vibration just no sound.

Im connections to a Range Rover and double checked and reset all settings in car as well as phone (yes including volume and mute while driving settings) and replaced cable with genuine Apple cable.

iPhone SE

Posted on Aug 16, 2021 2:29 PM

Reply

Answer 1

mario49

Community Specialist

Aug 17, 2021 10:04 AM in response to Iknowkev

Hi Iknowkev,

Thank you for using the Apple Support Communities.

It sounds like you’re having problems with the CarPlay sound notifications and we have some Apple resources below that can help.

Turn off Do Not Disturb While Driving with CarPlay: How to use Do Not Disturb While Driving
Change audio settings for turn-by-turn directions in Maps on iPhone
If you need help with CarPlay

Have a nice day.

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Answer 2

judysings

Community Specialist

Aug 18, 2021 9:11 AM in response to Iknowkev

Iknowkev,

The Apple resource Change audio settings for turn-by-turn directions in Maps on iPhone states to "Turn voice directions on or off or change the volume

Do one of the following:

With turn-by-turn directions showing, tap the route card at the bottom of the screen, tap Audio, then choose an option.
Before you start your next route, go to Settings > Maps > Navigation & Guidance, then choose an option (below Navigation Voice Volume)."

If the Apple resources didn't help and you still have issues with CarPlay, then contact Apple Support for further assistance.

Take care.

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Answer 3

gladyc

Community Specialist

Aug 20, 2021 6:46 AM in response to Iknowkev

Iknowkev,

If you installed a version of iOS beta and you want to go back to the latest publicly released version of iOS, then you can uninstall iOS beta: How to uninstall iOS beta software. If you’re asking if you can downgrade back to a previous iOS version, this isn’t possible.

If you'd like to request to have the CarPlay problem escalated, contact Apple Support.

Get Support

Contact Apple for support and service

Cheers.

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Answer 4

Iknowkev Author

Level 1

5 points

Aug 18, 2021 8:27 AM in response to mario49

Mario49, thanks for response.

I had already checked the do not disturb whilst driving was toggled off in CarPlay.
I have an IPhone SE and can’t find turn-by-turn in Maps.

Further info. I used my sons Android in my car and it worked fine full audio on maps and notifications for WhatsApp and messages.

I then tried my other sons Android phone and that worked perfectly with audio and notifications.

To me that suggests it’s a generic IOS issue.

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Answer 5

Iknowkev Author

Level 1

5 points

Aug 20, 2021 5:05 AM in response to judysings

Thanks for reply.

As already stated I have checked all settings for Audio (set to loud), Do not disturb while driving etc but still no sound on notifications and voice guidance.

Everything was working fine and no settings have been changed. Everything worked fine until a few IOS updates ago suggesting it’s a IOS bug. Everything works on Android.

Any other reports of this?

can I roll back IOS software update to check?

Can this be escalated?

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CarPlay Loss of notification sound and satnav voice

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