Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

App store

Hello, I’m trying to download a free app onto my iPad. It’s called Kahn Academy Kids. It says verification required to sign in and view billing info. I enter my password but it just continues to ask for billing verification.

iPad, iPadOS 13

Posted on Aug 17, 2021 7:30 AM

Reply
Question marked as Best reply

Posted on Aug 17, 2021 7:35 AM

Even if apps are free, Apple still requires a method of payment.

You need to go to the Settings apps, under your topmost large User account panel, tap that, then tap Payments & Shipping and supplied a payment method to your account to use ANY of Apple's online stores.



Best of Luck to You!

1 reply
Question marked as Best reply

Aug 17, 2021 7:35 AM in response to Lruesch

Even if apps are free, Apple still requires a method of payment.

You need to go to the Settings apps, under your topmost large User account panel, tap that, then tap Payments & Shipping and supplied a payment method to your account to use ANY of Apple's online stores.



Best of Luck to You!

App store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.