Free App issue

Anyone know why when I try to download a free app, I get verify billing address. I verify and it goes back to the original password screen. It is only on my iPhone XR.

Posted on Dec 12, 2021 8:38 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 12, 2021 11:34 AM

Do you have a valid payment method? Unless you have a None option in the payment methods, you usually must have a functioning payment method. Even for free apps.


M1 Mac mini, macOS 12.0.1; Watch, series 5 GPS/cellular, watchOS 8.1; iPad Pro 2nd Gen, iPadOS 15.1; iPad Air 2, iPadOS 15.1; iPhone 12 Pro, iOS 15.1; TV 4th Gen, tvOS 15.1; HomePods, audioOS 15.1 and Airport Express w/ Airplay 2

1 reply
Question marked as Top-ranking reply

Dec 12, 2021 11:34 AM in response to bonedogy

Do you have a valid payment method? Unless you have a None option in the payment methods, you usually must have a functioning payment method. Even for free apps.


M1 Mac mini, macOS 12.0.1; Watch, series 5 GPS/cellular, watchOS 8.1; iPad Pro 2nd Gen, iPadOS 15.1; iPad Air 2, iPadOS 15.1; iPhone 12 Pro, iOS 15.1; TV 4th Gen, tvOS 15.1; HomePods, audioOS 15.1 and Airport Express w/ Airplay 2

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Free App issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.