iPhone 6 - apps won't load or update!

This just started happening yesterday 8/16/21. I restarted the phone and deleted an app but when I tried to reinstall it, it will not load. It looks like it starts but then freezes saying "Loading...". I also entered my payment information again in case that was the problem. Can anyone help?

iPhone 6, iOS 12

Posted on Aug 17, 2021 9:13 AM

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Question marked as Top-ranking reply

Posted on Aug 30, 2021 5:00 PM

This is an impasse.


Your iPhone is limited to iOS 12 and incapable of running later iOS versions, and that app requires iOS 13.


Your options are a newer used, refurb) iPhone, or a new iPhone.


And for completeness, no, there are no hardware upgrades available.

6 replies

Aug 18, 2021 8:02 AM in response to AnneinFl

Hi AnneinFl,


We understand you're having trouble downloading and updating apps on your iPhone. Do you get an error at any point when attempting to do either? Check out this article for a few steps to try in this situation: If you can't download or update apps on your iPhone or iPad.


Test out the behavior while connected to another network. If you're connected to Wi-Fi, try over cellular data or another Wi-Fi network.


Ensure that you have sufficient available space: How to check the storage on your iPhone, iPad, and iPod touch.


You may need to update your software if it's outdated. Be sure to create a backup before updating your iPhone. These articles will help:


How to back up your iPhone, iPad, or iPod touch

Update your iPhone, iPad, or iPod touch


Cheers!

Aug 30, 2021 4:52 PM in response to AnneinFl

Your issue is you have a 7 year old iPhone which is stuck at iOS 12.5.4 and your phone lacks the hardware required to update to the newer iOS versions. This is only going to become more common as time moves on. It's time to give serious consideration to retiring your old iPhone in favor of a newer, more modern iPhone.


It's entirely up to the app developers if they want to maintain older versions of their apps for older devices. Many App Developers simply don't do that.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 6 - apps won't load or update!

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