Touch ID is GONE from "System Preferences."

HOW do I get it back? Under "System Information" is shows it's in the system (software) but it's shown "NO" as visible. How do I make it visible again????

Posted on Aug 18, 2021 5:44 AM

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8 replies

Aug 18, 2021 6:52 AM in response to youthpastorrich



youthpastorrich wrote:

HOW do I get it back? Under "System Information" is shows it's in the system (software) but it's shown "NO" as visible. How do I make it visible again????




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Aug 18, 2021 6:42 AM in response to Owl-53

A VERY new issue. Our office secretary attempted to delete her fingerprint in order to add it again (it wasn't working very well she said) and when she deleted what she thought was the saved fingerprint, the Touch ID itself was deleted from "System Preferences"

I can ONLY find it through "System Information" under "Preference Pane" and it's listed as "NO" under "visible"


We have done ALL the Apple Support person led us in yesterday. ALL the tricks... even reinstalled MacOS...

Aug 18, 2021 6:49 AM in response to youthpastorrich

Suggestion - Restart the computer in Safe Mode and Test if it reappears


Start up an Intel-based Mac in safe mode

  1. On your Mac, choose Apple menu  > Shut Down.
  2. After your Mac shuts down, wait 10 seconds.
  3. Restart your Mac, then immediately press and hold the Shift key.
  4. Release the Shift key when you see the login window.


Start up a Mac with Apple silicon in safe mode

  1. On your Mac, choose Apple menu  > Shut Down.
  2. After your Mac shuts down, wait 10 seconds.
  3. Press and hold the power button on your Mac until the startup options window appears showing available startup disks and Options.
  4. Select a startup disk.
  5. Press and hold the Shift key, click Continue in Safe Mode, then release the Shift key.





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Touch ID is GONE from "System Preferences."

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