Last night on both my Iphone and I pad my devices updated their IOS version. This morning both devices are locked showing apple sign. What do I do? on Laptop now Unfortunately this morning both devices are locked showing the Apple on the screen

Last night on both Ipad and Iphone my IOS version was updated which I was prompted to do for 2-3 nights. This morning I can't get into both devices. Screen shows just "the apple" and seems jammed at that stage even though I have tried to reboot

Posted on Aug 18, 2021 6:04 AM

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Aug 19, 2021 6:47 AM in response to Nautique30

Hi Nautique30,


Welcome to Apple Support Communities. We're glad you've reached out for help with these issues you're facing this morning. Let's get to the bottom of them together.


To start, let us know if you've had an opportunity to force each device to restart since noticing this behavior. If not, and if they're still unresponsive after waiting for some time, please do so now.


Here's a guide with the steps to force restart:


If your iPhone won't turn on or is frozen - Apple Support


You may also refer to the information in this guide, under the section titled, "If the update doesn't complete":


If your iPhone, iPad or iPod touch won’t update - Apple Support


If they don't start up immediately, we can recommend connecting to a computer via USB to complete the update. This guide walks you through the process:


If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support


You'll want to attempt to update at first. If the update cannot be completed, you'll be prompted to restore, which brings your device to factory condition. At that point, you can restore your personal data from a recent backup, if one exists.


Let us know if you've got any questions.


Take care.


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Last night on both my Iphone and I pad my devices updated their IOS version. This morning both devices are locked showing apple sign. What do I do? on Laptop now Unfortunately this morning both devices are locked showing the Apple on the screen

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